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FAQs

MISTER LONCHERA

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  • What ingredients do you use in your meals?
    At Mister Lonchera, we use only high-quality, organic, real ingredients. Our meals include: Pasture-raised animal proteins, free of hormones and antibiotics. Healthy fats like tallow, lard, ghee, or virgin coconut oil. Fresh, chemical-free vegetables, when included. Organic spices with no artificial additives. No added sugars, no preservatives, no gluten, no seed or refined vegetable oils. Every portion is crafted to support your metabolic health and your keto, carnivore, or ancestral lifestyle.
  • Are your products really fresh, organic, and gluten-free?
    Yes! At Mister Lonchera, we’re fully committed to delivering real quality in every portion: We use fresh, real ingredients, cooked and flash-frozen to preserve their nutrition and flavor. We source organic ingredients whenever possible, prioritizing clean, additive-free food. Our meals are 100% gluten-free, perfect for keto, carnivore, or gluten-sensitive lifestyles. Plus, you’ll find no added sugars, preservatives, or refined vegetable oils in any of our recipes.
  • Do you offer options for specific diets like keto, carnivore, or ancestral?
    Yes! All of our meals are designed to support nutrient-dense lifestyles, including: Keto diet: High in healthy fats, low in carbs, and free from added sugars. Carnivore diet: Animal-based options with no plant ingredients or fiber. Ancestral philosophy: Made with real, unprocessed ingredients — the way our ancestors ate. You can mix and match proteins, sides, breakfasts, and snacks to fit your unique dietary needs in a flexible, personalized way.
  • How do you ensure the quality and freshness of your meals?
    At Mister Lonchera, we’re committed to excellence in every portion. Here’s how we ensure top quality and freshness: We use fresh, organic, and unprocessed ingredients, carefully selected. Meals are cooked in small batches, under strict hygiene and quality standards. We apply an immediate flash-freezing process after cooking to lock in flavor, texture, and nutrients — with no preservatives needed. The cold chain is maintained all the way to your doorstep, so you receive your meals just as they were made.
  • How can I contact you for more information?
    If you have questions, suggestions, or need personalized support, feel free to email us at: 📩 info@misterlonchera.com You can also visit the Contact section on our website to fill out a message form. We’ll be happy to assist you as soon as possible.
  • How can I place an order?
    Placing an order with Mister Lonchera is quick and easy. Just visit our website and head to the Products section, where you can select your favorite meals inspired by keto, carnivore, and ancestral philosophies. Then, complete your secure checkout. All our meals are cooked, frozen, and ready to heat and enjoy — made with organic, high-quality ingredients and no additives. Once your order is placed, we deliver it straight to your doorstep, always preserving the cold chain. Start your journey to conscious eating today — without sacrificing flavor or time.
  • How long does the delivery process take?
    Orders placed before Wednesday at 6:00 p.m. will be delivered on the upcoming weekend (Saturday or Sunday). Orders placed after Wednesday at 6:00 p.m. will be scheduled for delivery the following weekend. At Mister Lonchera, we ensure every delivery arrives in perfect condition, maintaining the cold chain so your meals are always fresh and ready to enjoy.
  • What areas do you cover with your delivery service?
    We currently deliver throughout the state of Texas. We’ll be expanding nationwide very soon, so stay tuned! Follow us on social media or sign up for our newsletter to find out when we’re delivering in your area.
  • Do you offer subscriptions or meal plans?
    At Mister Lonchera, we don’t offer structured meals — instead, we provide individual portions of prepared food so you can build your own weekly plan. You can choose from ready-to-heat, frozen protein portions, sides, breakfasts, and snacks, all aligned with keto, carnivore, and ancestral principles. Each customer creates their own personalized order based on their weekly needs and nutritional goals. We’re also working on launching an automatic subscription option, so you can receive your favorite portions each week without having to reorder.
  • Can I customize my order?
    Absolutely! At Mister Lonchera, you can fully customize your order. We offer individual portions of proteins, sides, breakfasts, and snacks, so you can build your weekly meals based on your preferences, nutritional needs, and lifestyle. You decide how many portions of each item you want, with the flexibility to adjust your order every week.
  • How are Mister Lonchera meals prepared?
    Our meals are prepared with a focus on quality, health, and convenience. Each portion is carefully cooked using organic ingredients, free from additives and preservatives, and aligned with keto, carnivore, and ancestral principles. They’re then flash-frozen to preserve freshness, flavor, and nutrition — without the need for chemicals. This way, you receive meals that are ready to heat and enjoy in minutes, with all the goodness of healthy homemade food.
  • How long can the meals stay frozen?
    Our meals can stay frozen for up to 6 months, as long as they are stored at a consistent freezer temperature of 0°F (-18°C) or below. Thanks to our flash-freezing method, each portion retains its taste, texture, and nutritional value without the need for preservatives. For the best experience, we recommend enjoying them within the first 3 months.
  • Can they be reheated in the microwave, or do they need to be cooked in the oven?
    You can easily reheat our meals in the microwave — they’re designed for maximum convenience. Just a few minutes and you’re ready to enjoy. If you prefer a crispier or more golden finish, you can also use an oven or skillet, especially for proteins or sides. All meals come fully cooked, so no need to cook — just heat and enjoy.
  • Can I store the meals in any type of freezer?
    Yes, you can store Mister Lonchera meals in any standard home freezer (upright or chest), as long as it maintains a consistent temperature of 0°F (-18°C) or below. Just make sure to keep the meals frozen and avoid thawing and refreezing, so you preserve the quality, taste, and nutrition of each portion.
  • What should I do if there’s a problem with my order?
    We’re sorry for any inconvenience! If your order arrived incomplete, damaged, or with any issue, please contact us right away through our website form or email. info@misterlonchera.com Our customer service team is here to help and will resolve the issue as quickly as possible, whether that means a replacement, refund, or another solution. At Mister Lonchera, your satisfaction is our top priority.
  • Do you offer returns or refunds?
    Since we work with frozen food products, we do not accept returns for health and safety reasons. However, if there’s an issue with your order —such as damaged items, missing portions, or a delivery error— please contact us within 2 hours of delivery, including photos of the issue, by emailing us at info@misterlonchera.com. We’ll review your case and, if applicable, provide a refund or replacement at no extra cost. Your well-being and satisfaction are very important to us.
  • What payment methods do you accept?
    At Mister Lonchera, we accept a wide range of secure payment options for your convenience: Credit and debit cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club. Digital wallets: Apple Pay and Google Pay. Pay-over-time options: Afterpay, Affirm, and Klarna (based on availability and approval). All transactions are handled through a secure, encrypted system to protect your personal information.
  • Can I change or cancel my order after placing it?
    Yes, you can change or cancel your order as long as you do so before Wednesday at 6:00 p.m., which is our weekly delivery cutoff. After that time, your order will be in preparation and can no longer be modified or canceled. To request a change or cancellation within the allowed timeframe, please email us as soon as possible at info@misterlonchera.com
  • How do you ensure your practices are sustainable?
    At Mister Lonchera, we believe healthy eating should also support a healthy planet. Here’s how we commit to sustainability: We use organic, responsibly sourced ingredients. Our meals come in recyclable and reusable packaging, reducing waste. We follow efficient production processes to minimize energy and resource use. We partner with suppliers who share our values of animal welfare and environmental care. We're constantly evolving to make sure every portion we deliver also supports a more conscious and sustainable world.
  • Are your packages recyclable or biodegradable?
    Yes. At Mister Lonchera, we use recyclable packaging and are actively working to include more biodegradable and compostable materials in our products. Our goal is to provide a convenient and healthy experience that is also environmentally friendly. We encourage you to check your local recycling guidelines to properly dispose of the packaging and continue supporting a more conscious lifestyle.
  • Do you work with farms that follow ethical practices?
    Yes. At Mister Lonchera, we carefully select our partners and work with farms that follow ethical and sustainable practices. We prioritize ingredients from pasture-raised animals, free of hormones and antibiotics, and raised with high standards of animal welfare. We also aim to support farms that follow regenerative and environmentally responsible methods.
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Web design: Margarita Toro

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