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COMPANY POLICIES

MISTER LONCHERA

Last Updated: January 3, 2025

At Mister Lonchera, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy outlines how we collect, use, store, and safeguard your data.

1. Information We Collect

Contact details: name, email, phone number, and shipping address.
Payment information: credit/debit card details and payment methods (securely processed).
Browsing data: cookies, IP address, and activity on the site to improve your experience.
Preferences: order history and dietary preferences.

2. How We Use Your Information

To process and deliver your orders.
To personalize your experience on our platform.
To communicate with you about your account, promotions, and updates.
To improve our services through data analysis.
To comply with legal obligations and ensure user safety.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following cases:

Service providers: companies that assist us with payments, shipping, and operations.
Legal compliance: when required by law or to protect our legal rights.

4. Protecting Your Information

SSL encryption for secure data transmission.
Limited access to personal data.
Regular security audits.

5. Cookies and Similar Technologies

We use cookies to improve site functionality and personalize your experience.

You can adjust cookie settings in your browser.

6. Your Rights

Access, correct, or delete your personal data.
Opt out of marketing communications.
Request a copy of the personal data we hold.

To exercise your rights, contact us at: info@misterlonchera.com

7. Changes to This Policy

We may update this policy from time to time.

Updates will be posted on our website.

8. Contact

If you have any questions, contact us at:

Email: info@misterlonchera.com

Mister Lonchera Privacy Policy

Mister Lonchera Terms and Conditions

Last Updated: January 3, 2025

By accessing or using our website, services, and products, you agree to these terms.

If you do not agree, please do not use our services.

1. Website Use

Do not use the site for unlawful or unauthorized purposes.
Provide accurate and up-to-date information when registering or placing orders.
Do not interfere with the site’s operations or attempt unauthorized access.
We reserve the right to suspend accounts or cancel orders in case of misuse, fraud, or violation of these terms.

2. Products and Orders

All products are subject to availability.
We reserve the right to limit quantities or discontinue products without notice.
We strive to provide accurate product information, but errors may occur.
By placing an order, you confirm that all provided details are correct.

3. Pricing and Payments

All prices are in U.S. dollars (USD) and may change without prior notice.
Taxes and shipping costs are calculated at checkout.
We accept credit/debit cards, Apple Pay, Google Pay, PayPal, Klarna, Affirm, and Afterpay.

4. Shipping and Deliveries

We currently deliver within the state of Texas.
Orders are processed within 1 to 3 business days and delivered on weekends (Saturday or Sunday).
Orders placed before Wednesday at 6:00 p.m. are delivered the same weekend. Orders placed after that are delivered the following weekend.
Customers must provide a correct address and ensure someone is available to receive the delivery.
Upon delivery, the customer will receive a text message with a photo, date, and time of delivery. From that moment, a 2-hour window begins for reporting any issues.
All orders must be placed in the freezer immediately. Do not leave items unrefrigerated for more than 1 hour after the recorded delivery time to maintain the cold chain.

5. Returns and Refunds

We do not accept physical returns due to the nature of frozen food.
If you receive damaged or incorrect products, contact us within 2 hours of delivery and include photos at info@misterlonchera.com
Approved refunds will be processed within 7 to 10 business days.

6. Intellectual Property

All site content is the property of Mister Lonchera. You may not copy, reproduce, or distribute it without authorization.

7. Limitation of Liability

Mister Lonchera is not liable for any damages resulting from the use of our site or products.
Customer testimonials and images represent individual experiences and do not guarantee similar results.
Our meals follow specific nutritional principles, but are not medical advice and do not guarantee specific health outcomes. Always consult a health professional before making dietary changes.

8. Allergens and Food Liability

Mister Lonchera products are prepared in facilities that handle eggs and tree nuts. While we follow strict hygiene and safety standards, we cannot guarantee products are completely allergen-free. By placing an order, the customer accepts full responsibility and releases Mister Lonchera from any liability for allergic or adverse reactions.

9. Changes to the Terms

We reserve the right to update these terms at any time.

The latest version will be available on our website.

10. Contact

Email: info@misterlonchera.com

Mister Lonchera Shipping and Returns Policy

Last Updated: January 3, 2025

We are committed to providing reliable delivery and ensuring your satisfaction.

SHIPPING

1. Coverage
We currently deliver within the state of Texas. You can verify your ZIP code during checkout.

2. Processing and Delivery

Orders are processed within 1 to 3 business days.
Deliveries are made on weekends only (Saturday or Sunday).
Orders placed before Wednesday at 6:00 p.m. will be delivered the same weekend. Orders after that will be delivered the following weekend.
Upon delivery, a text message with photo, time, and date will be sent to the customer. From that moment, a 2-hour window begins to report any issues.

3. Shipping Costs

Calculated automatically at checkout.
We occasionally offer free shipping promotions.

4. Delivery Issues

Customers are responsible for providing accurate delivery details and being available to receive the order.
Mister Lonchera is not responsible for delays or additional charges due to incorrect information.

5. Delivery Conditions

Meals are packaged to maintain freshness.
All meals must be placed in the freezer immediately upon delivery. Do not leave them out for more than 1 hour after delivery to preserve the cold chain.

RETURNS AND REFUNDS

1. Returns
We do not accept physical returns. However, we offer solutions in the following cases:

The product arrived damaged.
The order was incorrect or incomplete.

2. Requesting Assistance
You must contact us within 2 hours of delivery at info@misterlonchera.com and include photos and a description of the issue.

3. Refunds

Evaluated on a case-by-case basis.
If approved, refunds will be processed within 7 to 10 business days.

4. Order Changes or Cancellations
You may request a change or cancellation before Wednesday at 6:00 p.m. by emailing us with your order number.

5. Contact

Email: info@misterlonchera.com

Thank you for choosing Mister Lonchera for your healthy eating journey.

Web design: Margarita Toro